Privacy Policy

At Jan’s Professional Dry Cleaners, we do everything we can to protect your privacy.

Acceptance of Terms

Thank you for visiting the Jan’s Professional Dry Cleaners Website (the “Site”), as well as the Jan’s Professional Dry Cleaners mobile application (the “App”). By using this Site or App, you accept and agree to the terms stated below. If you do not agree, you should not use this Site or App. As a condition of your use of this Site and App, you warrant that you will not use the Site or App for any purpose that is unlawful, inappropriate, or prohibited by the terms of this agreement. The Site and App are evolving mediums. We may change the terms of this agreement at any time, and you should periodically review this privacy agreement. Your use of this Site after any change is your agreement to accept the revised visitor agreement.

Basic Privacy Policy

We respect your privacy and the privacy of your family members (or other persons on whose behalf you submit information).

Information We Collect

We collect information from you when you visit our Site, register on our Site or App, or download our App. Depending upon the particular action that you take on our Site or App, the information that we collect about you may include your name, contact information (work or business), including postal and email address, and telephone number(s). When you sign up for contests or promotions, or complete questionnaires or surveys, we collect the information you submit to us. We also collect information from you when you participate in our forums, comment on our blog, or otherwise submit comments on our Site.

How We Use Your Information

We use the information we collect about you from the Site in various ways designed to improve the services that Jan’s Professional Dry Cleaners offer to you. For example, we might use your information to:

Notify you when your clothes are ready for pickup and provide other information about your orders.
Identify which services are right for you.
Improve our Site and App, the products and services that Jan’s Professional Dry Cleaners offer, and the customer experience.
Track garments for greater accountability and enhanced quality.
Fulfill requests for information.
Personalize your experience on the Site, App, or in a Jan’s Professional Dry Cleaners store.
Administer our contests, promotions, and surveys, analyze the results for research purposes, and comply with legal requirements.
For marketing and promotional purposes. For example, we may use your information, such as your email address or phone number, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
Assist us in advertising Jan’s Professional Dry Cleaners’ services on other websites.
For other purposes where required by law or consented to by you.

Opting Out of Marketing Communications

You may stop receiving promotional email messages and SMS messages by following a link contained in the message itself or replying “STOP”. Please note that if you opt out of receiving marketing communications from us, we may continue to communicate with you regarding service-related issues. You can also opt out of receiving promotional materials by submitting your request by email to wecare@JansProfessionalDryCleaners.com.

Sharing Your Information

We may give your information, including your personal information, as follows:

Users of Our Site and Applications: Your username and any information that you post to our Site, including pictures, comments, and text, will be available to all other users of our Site. This information also will be searchable by all users of our Site. This information is publicly available upon posting.
In Response to Legal Process: We may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal processes, such as responding to a subpoena.
To Protect Us and Others: We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy.
Service Providers: We may disclose the information we collect from you to vendors, service providers, contractors, or agents who perform functions on our behalf. For example, those providers who may help administer our Site.
Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of another business transaction, we may transfer the information we have collected from you to the acquiring company.
Aggregate and Anonymous Information: We may aggregate or anonymous information about users for marketing, advertising, research, or similar purposes.

Cookies and Other Tracking

We might use cookies and other tracking mechanisms to track information about your use of our Site, App, or services. We may combine this information with other personal information we collect from you.

Cookies: Cookies are alphanumeric identifiers that we may transfer to your computer’s hard drive through your web browser for record-keeping purposes. We might use cookies to uniquely identify you, help us process your transactions and requests, track aggregate and statistical information about user activity, and display advertising both on our Site and on other sites.
Flash LSOs: We might use Flash LSOs to store your Site preferences and personalize your visit. LSOs vary from browser cookies in the type, amount, and browser-control of data. Please visit the Adobe Flash Player Help Page for information and instructions to manage settings.
Clear GIFs: Clear GIFs (a/k/a pixel tags, web beacons, or web bugs) are small graphics similar in function to cookies. Unlike cookies, which are stored on your hard drive, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, manage content, and compile usage statistics.

Analytics and Tracking

We might use automated devices and applications, such as Google Analytics, to evaluate the usage of our Site. We use these tools to help us improve our Site and App performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

We may display advertisements on our Site and App. Some of the advertisements are based on the collection of personal information and others are based on the collection of aggregate information. We use softwares such as network advertisers to serve advertisements on our Site and App. Network advertisers are ways that display advertisements based on your visits to our Site, App, and other websites you have visited. This enables us to target advertisements to you for Jan’s Professional Dry Cleaners products and services in which you might be interested. Network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other technologies to measure the effectiveness of their ads and to personalize advertising content to you.

User-Generated Content

Portions of our Site may permit users to submit their own content by responding or commenting on blog postings. Any information that you post to our Site may be viewable by other users, as well as visitors to our Site. We are not responsible for the privacy of any information that you choose to post to our Site, such as a comment, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent this information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Links and Access to Site

At times, our Site may contain links to other websites. Any access to and use of these linked websites are not governed by this Policy but, instead, are governed by the privacy policies of those websites, and we are not responsible for the information practices of those websites. Nonetheless, we strive to protect the integrity of the Site and App and welcome any feedback about these websites.

Your Personal Data: Your Rights

Correcting, Amending, and Deleting Personal Information: You may modify any account information that you have submitted by logging into your account and updating your information. You may also delete your account if you like. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time.

Rights Include:

Right to Access: If you live or are located in the EEA, the United Kingdom, Switzerland, or another area that provides comparable safeguards, you have the right to get a copy of the personal information about you that we are currently processing.
Right to Correction: You have the right to request that any incomplete or incorrect personal information about you that we process be corrected.
Right to Forget (right to erasure): You have the right to ask us to erase any personal information we may have about you, but we are not required to comply if we need to keep the information to meet legal requirements, carry out legal proceedings, or defend against legal claims.
Right to Limit Processing: Unless we are unable to delete the data due to a legal or other obligation or because you do not want us to delete it, you have the right to restrict our processing of your personal data if you believe it to be inaccurate, our processing is unlawful, or if we no longer need to process it for a particular purpose.
Portability Rights: If you have provided us with personal information, and we are processing that information with your consent or to carry out a contract with you or a client who uses our services, you have the right to receive that information in a structured, electronic format and to have it transferred to another data controller.
Ability to Object: You have the right to object to our use of your personal data when it is necessary to protect our legitimate interests, depending on the specifics of your situation. Unless we have compelling legitimate grounds for processing that outweigh your interests and rights, or unless we need to keep processing the data to establish, exercise, or defend a legal claim, we will abide by your request.
Right Against Discrimination: Due to the fact that you have exercised any of your rights, you are not entitled to be denied service or to have your experience changed.

Please be aware that under certain conditions, such as when we must keep your Personal Data to satisfy a legal requirement, your Personal Data may be exempt from such requests. We might need certain details from you when you email us with a request so that we can verify your identity.

Special Information for California Residents

California residents have the right to know what personal information about them is collected, to have that information deleted, to choose not to have that information sold, and to be treated fairly if they choose to exercise any of these rights, according to the California Consumer Privacy Act (“CCPA”). None of the information that we collect about you is sold. California residents may request a list of all entities to whom we have disclosed certain personally identifiable information about you for marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us via email at: wecare@JansProfessionalDryCleaners.com.

Children’s Privacy

Our Site and App, along with our products and services, are not intended for children to use. We do not knowingly collect information from children under the age of 13, and we do not wish to receive personal information from children under the age of 13.

Changes to this Privacy Policy

We may change our Privacy Policy from time to time. The most recent version of our Privacy Policy will always be posted on our website. Customers and other interested parties who wish to receive a copy of a previous version of our Privacy Policy can do so by sending an email to: wecare@JansProfessionalDryCleaners.com with your name, your company, and the specific date or dates of interest.

Online Polls or Surveys

For online polls or surveys on our Site or App, we may ask visitors to provide information that is not personally identifiable. This might include first name, city or state of residence, age, gender, or school.

Contest and Sweepstakes

For contests and sweepstakes on our Site or App, we may collect a participant’s email address for the sole purpose of communicating with the participant on a one-time basis, should he or she potentially become a winner.

Data Deletion

If you would like Jan’s Professional Dry Cleaners to delete data we have collected, please email JansProfessionalDryCleaners_SF@JansProfessionalDryCleaners.com and specify what data you would like deleted and the time frame. We will process your request within seven days of receipt.

Retention of Personally Identifiable Information

Your Personal Data is only retained for as long as is required to fulfill the reasons for which it was collected and processed. The duration for which we keep personal data depends on its intended use and whether it’s necessary to uphold, exercise, or defend our legal rights or to comply with legal obligations.

Security and Confidentiality of Personally Identifiable Information

Except as otherwise provided in this Privacy Policy or unless such disclosure is required in particular circumstances, such as a physical threat to you or others, as permitted by applicable law, we will protect your Personal Data with industry-standard physical, technical, and administrative security measures. We cannot guarantee the security of Personal Data since there is a small chance that an unauthorized party will be able to get around our security measures or that your information will be intercepted during transmission over the Internet because it is not a completely secure environment. It is your duty to keep your login details secure. Please be aware that emails are frequently not encrypted and shouldn’t be regarded as secure.

Miscellaneous

This site is controlled by Jan’s Professional Dry Cleaners Franchising, LLC from Dallas, TX, USA. This Policy shall be construed in accordance with the laws of the State of Texas, regardless of any conflicts of law principles. If you use this site from other locations, you are responsible for compliance with applicable local laws. If you download anything from this site, you represent that you are not a national of, or located in, any country subject to export embargo controls by the USA, and that you are not otherwise prohibited from receiving such information. By using this service, you agree to abide by the terms of this Policy and you consent to the exclusive jurisdiction of the state and federal courts in Dallas County, Texas, for all disputes arising out of or relating to this agreement or the use of this Site or App. Any product or service information provided on this website is meant for informational purposes only. This information applies to all Jan’s Professional Dry Cleaners locations in the United States of America. Jan’s Professional Dry Cleaners owns the trademarks and logos that are on this site (e.g. Jan’s Professional Dry Cleaners®).

Contact Us

If you have any questions regarding our Privacy Policy, please contact us by email at wecare@JansProfessionalDryCleaners.com in MN or JansProfessionalDryCleaners_SF@JansProfessionalDryCleaners.com in CA.

No mobile information will be shared with entities for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any entities.